AI Scan & Value Support

Contact

Email: info@buildframe.de

Write in your language; German and English are both read.

Scanning and text recognition

Text recognition runs on your device. The photo is not transmitted for it.

For a suggestion to appear, the name and the collector number must be legible in the picture. Without a number the app deliberately creates no candidate — it does not invent one.

If nothing is recognised, the app says so and offers manual entry. The whole path to a saved find works without recognition too.

In the browser, recognition needs the offline packages. You load them under “Your app” in the offline packages section; it is only complete once all three read “Offline ready”.

Working offline

Once the offline packages are loaded, scanning, editing, the calculator, saving and export all work without a connection.

The app downloads nothing in the background. A package arrives only when you tap it.

Your finds live on the device. In the browser they can disappear when you clear browser data — export is the backup for that.

Import and export

Export writes a file into the app's folder on your device. It contains your finds along with their comparables.

An import reads the file and shows you a summary first. Nothing is created until you confirm.

A foreign origin claim inside an import file is discarded: an imported entry stays your own entry and is never upgraded to provider data.

If something does not work

Helpful details: the app version, the device and its OS version, in the browser also which browser, what you did and what happened instead.

The exact wording of a message helps more than a description of it — a screenshot of the message is enough.

Please do not send photos of your finds or an export file unless explicitly asked. Most problems do not need them.

Provider

Alessandro Gerola

Ablachstraße 7, 88605 Meßkirch, Deutschland

E-Mail: info@buildframe.de